Day: 14 September 2015
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T-Mobile USA takes top spot in Nonstop Retention
When we today launch Nonstop Retention® – our toolbox for how mobile brands should keep customers with non-binding contracts loyal – we also introduce the Nonstop Retention Index. In our first top list – more brands will be listed in the coming months – T-Mobile USA takes the No 1 spot with a Nonstop Retention Index of 58. Even though T-Mobile…